Shipping Policy

Shipping Policy

Effective Date: 03/31/2026

This Shipping Policy applies to all orders placed through https://silkiacosmetics.com (“Website”) and outlines the terms under which Silikia Cosmetics (“we”, “us”, “our”) processes and delivers orders within Pakistan.

1. Service Coverage

We currently deliver nationwide across Pakistan, subject to service availability of our logistics partners.

Delivery to certain remote or non-serviceable areas may not be possible. In such cases, our team will inform you before order dispatch.

2. Order Processing

  • Orders are processed within 1–2 business days after confirmation
  • Orders placed on Sundays or public holidays are processed on the next working day
  • For Cash on Delivery (COD) orders, verification via phone call or SMS may be required before dispatch

We reserve the right to cancel or delay any order if verification is unsuccessful.

3. Shipping & Delivery Timelines

Estimated delivery timelines are as follows:

  • Major Cities (e.g., Lahore, Karachi, Islamabad, Rawalpindi): 2–4 business days
  • Other Cities & Towns: 3–6 business days
  • Remote Areas: 5–8 business days

Delivery timelines are estimates only and are not guaranteed. Delays may occur due to:

  • Weather conditions
  • Public holidays
  • Operational issues with courier companies

4. Shipping Charges

  • Shipping charges (if applicable) are displayed at checkout
  • We may offer free shipping promotions based on order value or campaigns
  • Additional delivery charges may apply for remote locations

5. Courier Partners

We use reputable courier services such as:

  • Leopards Courier
  • TCS
  • M&P (Muller & Phipps)

The courier partner is selected based on your delivery location.

6. Order Tracking

Once your order is dispatched:

  • A tracking number will be shared via SMS or email
  • Customers are responsible for tracking their shipment using the provided details

7. Delivery Attempts

  • Courier companies typically make 2–3 delivery attempts
  • If the customer is unavailable, the parcel may be returned to us

Re-dispatch may require additional shipping charges.

8. Cash on Delivery (COD) Terms

  • Payment must be made in full at the time of delivery
  • Please ensure availability of the correct amount in cash
  • Refusal to accept COD orders may result in future order restrictions

9. Incorrect Address / Contact Details

Customers are responsible for providing accurate shipping information.

We are not liable for delays or failed deliveries due to:

  • Incorrect address
  • Invalid or unreachable phone number

10. Damaged, Missing, or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

  • Notify us within 24 hours of delivery
  • Provide clear images/videos as proof

Claims made after this period may not be entertained.

11. Lost Shipments

In case of a lost shipment:

  • We will coordinate with the courier company for investigation
  • Resolution (replacement or refund) will be provided only after confirmation from the courier

12. Order Refusal & Return to Sender

If an order is refused at delivery or marked undelivered due to customer fault:

  • The order may be cancelled
  • Future orders may require advance payment

13. Policy Updates

We reserve the right to update this Shipping Policy at any time without prior notice. Updated versions will be posted on this page.

14. Contact Information

For shipping-related queries or support:

Email: info@silikacosmetics.com
Website: https://silkiacosmetics.com